Refund policy
Return & Refund Policy
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RustedSocietyClothing
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🚫 PLEASE NOTE:
We do not accept returns or exchanges for any reason.
Every item is custom-made to order. This includes sizing issues, unwanted items, or change-of-mind.
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The only exceptions are for items that arrive faulty, damaged, or incorrect, in which case a free replacement or refund will be offered.
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1. Damaged, Defective, or Incorrect Items
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If your order arrives damaged, misprinted, or incorrect:
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Contact us within 30 days of delivery.
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Email: rustedsocietyclothing@gmail.com
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Include your order number, a short description, and clear photos.
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We'll offer a free replacement or full refund — your choice.
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You do not need to return the faulty item — feel free to keep, recycle, or donate it.
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2. Lost Orders
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If your order hasn’t arrived:
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First, check your tracking link.
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If it’s been over 15 business days (US) or 30 business days (International) since the estimated delivery date, contact us.
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We'll investigate and provide a replacement if the order is confirmed lost.
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3. Colour Variations
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Due to made-to-order printing:
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Minor colour differences may occur between screen and print due to display settings, printing methods, and fabric types.
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These are normal and not considered defects.
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4. EU/UK Cooling-Off Period Exemption
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Under EU/UK law, made-to-order items are exempt from the standard 14-day cancellation period:
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All RustedSociety products are custom-made, so this exemption applies.
Legal: EU Directive 2011/83/EU – Article 16(c); UK Consumer Contracts Regulations 2013 – Regulation 28(1)(b)
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5. Address Errors
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We cannot refund or replace items lost due to incorrect address entry.
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If returned to sender, re-shipping may be offered at your expense.
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6. Cancellations
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Orders may only be cancelled within 1 hour of purchase.
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After that, cancellation is not guaranteed due to immediate production
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7. Refund Processing
Approved refunds are issued within 3–5 business days.
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Your payment provider may take up to 10 business days to show it.
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Summary
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✅ Faulty, damaged, or incorrect items = Replacements or refunds
❌ No returns or exchanges accepted under any circumstance
🕒 Issues must be reported with
in 30 day.
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Need Help?
📧 rustedsocietyclothing@gmail.com
We aim to respond within 1 business day.